Customer Promises
Why Order with Waterworks?
We know that in your world, delays aren’t an option. That’s why we’ve established 9 Customer Service Promises that set a clear benchmark for how service should be delivered—fast, responsive, and dependable. These aren’t aspirations; they’re measurable standards we hold ourselves to every day, so you can plan, perform, and deliver your projects with confidence.
1. Always Ready When You Are
Our core product range is guaranteed to be in stock when you need it—no delays, no excuses.
2. Ready in 60 minutes
Place a Click & Collect order and we’ll have it packed and ready within 60 minutes.
3. Simple, Hassle-Free Returns
Changed your mind? No problem.
Return items in new condition within 30 days for a credit, processed within 48 hours of receiving the goods.
4. Rapid email responses
No waiting around—every email enquiry is responded to within 30 minutes.
5. Talk to Real People
Our webchat is 100% human-powered—connect with a real expert in under 60 seconds.
6. We Answer calls Fast
We aim to answer every phone call within 10 seconds or less.
7. Fast Account Setup
All credit account applications are processed within 24 hours—so you can get up and running quickly.
8. Courier Dispatch
Courier orders placed by 4:45pm are dispatched the same day
9. Reliable Truck Delivery
Truck deliveries received by 3:00pm are sent out the same day to keep your project on track
Ready to Get Started?
Experience faster service, real support, and reliable delivery with Waterworks.
